successful strategies and tactics - smart commerce 2021

During Smart Commerce 2021, PJ Utsi took to the virtual stage to share his analysis on how customer behaviour has changed over the last year in an accelerated world of digital commerce. 

This presentation has a strong focus on what strategies and tactics your business needs to succeed in todays evolving eCommerce world. 



  • How customer behaviour changed over the last year

  • What this means for retail and digital commerce

  • Examples and observations of successful adaptations to this new environment

  • 2021 eCommerce trends


PJ at smart commerce 2021 - ecommerce success strategies 


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